FAQ
What is DrMelaxin
DrMelaxin is a skincare brand focused on advanced formulas designed to improve the appearance of uneven tone, dark spots, fine lines, and overall skin texture. Our products are developed with carefully selected ingredients and strict quality standards.
How long does it take to see results
Results may vary depending on your skin type and consistency of use. Many customers begin to notice visible improvements within a few weeks of regular application. For best results, follow the instructions provided with each product.
Are your products safe for sensitive skin
Our formulas are designed to be effective while remaining gentle. However, we always recommend performing a patch test before full application, especially if you have sensitive or reactive skin.
How do I use my product
Each product includes detailed usage instructions on the packaging. For optimal results, apply as directed and use consistently as part of your daily skincare routine.
Do you ship within the United States
Yes, we currently ship within the United States. Processing typically takes 1 to 3 business days and delivery times may vary depending on your location.
How can I track my order
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
Can I cancel my order
Orders may be canceled within 2 hours of being placed, provided they have not entered processing. To request a cancellation, contact us immediately with your order number.
What is your return policy
We offer a 30 day return period for eligible products that are unused and unopened. Please refer to our Return and Refund Policy for full details and instructions.
What if my product arrives damaged
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos so we can assist you promptly.
How can I contact customer support
You can reach our support team by emailing info@realdrmelaxin-us.com or calling +1 248 866 3167. We are happy to assist you with any questions regarding your order or our products.